The shipment is made by Sorrentino Salvatore Calzature srl Partita I.V.A. / Cod.Fisc .: 04436300653 Address: Via Italia 61 84040 Capaccio Paestum (SA), making use, at its sole discretion, of the major couriers operating in the market.
The SELLER operates mainly with the following carriers: Bartolini, Ups. The following delivery terms are estimated: Europe: 2-4 days for main destinations / 4-5 days for remote destinations; Italy 48 / 72h, except for unforeseen events (external causes and / or remote places). During the sales or promotions period, shipments may take longer.
The times given as indicated are purely indicative and not binding. The SELLER does not assume responsibility for any delays due to customs operations and checks, or to causes of force majeure.
The SELLER will always and in any case ask Paypal to contact the customer's bank before sending, in order to obtain approval for payment. Any delays due to the technical times of said verification are accepted by the CUSTOMER as of now.
In any case, the SELLER reserves the right to postpone the shipment in the presence of special corporate events or force majeure.
Shipping is FREE for orders over 59 euros.
During the Christmas period and holidays, shipments may be slightly delayed in delivery times.
If for any reason the customer is not satisfied with his purchase, the items not worn can be returned for size change, store credit or refund within 10 days from the delivery date of the goods.
1. To request a return authorization, the Customer must send a request to the e-mail address: firstname.lastname@example.org within 10 days of receiving the order. The e-mail must specify the codes of the items to be returned, the reason and type of compensation desired: change of size / product, Store Credit, or refund.
Once the return request has been received, Sorrentinoshop.com will send the Customer a written confirmation containing the Return Authorization Number.
2. The return must be made with the courier indicated in the email sent by Sorrentinoshop.com
The Return Authorization number must be written on the waybill, which must be completed as indicated in the authorization e-mail received by the Sorrentinoshop.com Return Department (The Courier will bring a waybill when collecting the package).
3. The return shipment will be FREE for orders over € 90.
The customer can choose 3 types of compensation:
A) Size or Product change
You can change for a different size or a different color of the same item, if available, or make a product change. The return is free for amounts over 90 euros. There is only one free change of goods for each authorized return.
If the return is returned using a different courier, all costs will be borne by the customer and this will be required to communicate courier and tracking code of the shipment.
For orders of less than 90 euros, the return of the goods will be charged to the customer for an amount equal to 7 euros (9 euros for the islands), payable in cash at the additional cost of 5 euros or via paypal for free.
For orders paid on delivery, the customer will be required to communicate the IBAN to be reimbursed.
B) Store Credit
◦ It can be used only once within 6 months from the time of return
◦ It cannot be combined with other Store Credit
◦ It must be used entirely in an order of equal or greater value
In the case of returns charged to the customer, the amount of the Store Credit will correspond to that of the products returned, net of the costs of returning the goods.
For orders paid with Paypal the refund will be made to the original account and will be issued within 30 days from the date of delivery of the return to the SORRENTINOSHOP warehouses and the items will be verified. The timing may vary slightly depending on the banking system of the credit card used.
The costs of returning the goods will be charged to the customer for an amount equal to 10 euros (14 euros for the islands), so the refund amount will be net of these expenses.
For orders paid on delivery, the customer will be required to communicate the IBAN code to be reimbursed.
The reimbursement will be net of the costs of the cash on delivery and the various shipping costs incurred or 15 euros (19 euros for the islands)
The process can last up to 30 working days from the time of receipt of the return. The customer will receive an email with confirmation of the return receipt and the refund.
Data needed to make the refund by bank transfer:
1. Name and Surname of the account holder. In order for the transaction to be successful, it is very important to specify the name of the holder of the reference account.
2. IBAN: 27-character code.
3. BIC / SWIFT: bank identification code of 8 characters.
If the information provided is incorrect, the refund may be delayed due to additional checks to be made.
The return of the items must be received at the Sorrentinoshop headquarters within 10 days from the written authorization to the Customer by the Returns department, and the repayment of the amount will take place within 30 days from the receipt of the items.
TERMS AND CONDITIONS
The security thread present on the items that are returned must not be cut or broken. The garments must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind.
Each item must be returned including all original labels, packaging and accessories received with the order.
All footwear and accessories must be returned along with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been in any way damaged and / or altered, nor used as a single external packaging.
Returns must be sent inside the Sorrentinoshop box or in any other safe and adequately sized package.
In the event that the customer receives defective goods or errors in shipments by Sorrentinoshop.it, the shipping costs of the goods will be borne by Sorrentinoshop.com. You are requested to follow the same instructions as above.
Sorrentinoshop.it reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for the return of the goods to its premises.
1. Sorrentinoshop reserves the right to refuse unauthorized returns or shipments with couriers other than those indicated in the email with return instructions. The acceptance of these returns however involves a charge equal to 20% of the value of the returned goods.
2. Sorrentinoshop will not accept the returned goods if the return does not comply with all the terms and conditions provided by the return policy. In these cases the goods will be returned to the sender at the original shipping address. Acceptance of these returns, however, involves a charge equal to 20% of the amount paid.
We accept the following credit cards:
In the case of using the payment method with PayPal, the Customer can make the payment of the order directly through his verified PayPal account. The company informs that only payments made and verified accounts will be accepted and reserves the right to ship the Products subject to the Customer's order to the address indicated on the verified PayPal account.
Payments for orders of Products from unverified PayPal accounts will be canceled and, consequently, not processed by the company.
Payment by Cash (only in Italy)
The company offers the possibility to choose the cash on delivery method.
There are fixed costs of: € 5.00
Payment is made in cash on delivery (the courier does not accept checks and does not give change). The service is available only for Italy. Please check if the selected shipping location is covered by the service, by filling in the part related to the shipping data of your cart.
In the event that the shipment of an order effected with cash on delivery was not successful for reasons attributable to the customer, the company reserves the right not to proceed with any other order with the same payment method. The customer who chooses the mark as payment method must have a postal or bank account for a possible refund in case of return.
In case of payment of the products by bank transfer, in the confirmation of the order of the Customer sent by email from the company will be indicated the bank coordinates of the company itself. The products subject to the Customer's order will in this case be set aside pending accreditation on the company's current account of the corresponding amounts.
The customer will in any case be required to send the company within 4 days of receipt of the order confirmation by email - a copy of the transfer order made in favor of the latter. In the absence of receipt, within the aforementioned term of 4 days, of copy of the bank transfer, the company will cancel the order of the Customer.
The shipment of the Customer's order will be made once the company has received the actual credit on its current account of the amounts corresponding to the order itself.
Our banking coordinates are:
Bank: Co-overgrowing Credit Bank of Capaccio Paestum
SORRENTINO SALVATORE CALZATURE SRL
Corso Italia 61 84047 Capaccio Frazione Scalo (SA)
Our company guarantees you a completely secure payment. Your bank details are fully encrypted and protected by the security system.
After confirming the order, the payment request is transferred in real time to the online payment platform. From here an authorization request is sent to the credit card circuit. The online payment manager issues an electronic certificate.
This means that your bank details do not circulate in the clear on the internet and are at no time visible to the company, which is why every new order we ask for your credit card information.
In addition, some credit cards require an additional security code to be entered to confirm payment to protect you from online fraud. The code is provided by your bank.