RIGHT OF WITHDRAWAL
Under art. 52 of the Legislative Decree 6 September 2005 No. 206 ("Consumer Code"), you have the right to withdraw from the contract signed with the Seller without any penalty and without having to provide any reason, within thirty (30) days from the day you received the products purchased on sorrentinoshop.com. Under art. 54 of the Code of Consumption, the right of withdrawal can be exercised by filling out the appropriate form in the Post-Sale section of the site. The Seller will send you confirmation by e-mail that the withdrawal request has been received.
The first return for items worth 150 euros or more is free for orders shipped to Italy.
In this case, the items must be shipped with the courier indicated by Sorrentinoshop (BRT,GLS, TNT, DHL or UPS) using the prepaid car letter that will be provided to you by Customer Service by email. Returns after the first one, as well as all returns worth less than 150 euros and part of orders shipped outside italy, are subject to the payment of shipping costs by the customer, except for defective items. Under art. 59 of the Consumer Code, the right of withdrawal is excluded if you have purchased custom-made or custom-made products or sealed goods that do not lend themselves to be returned for hygiene or health protection reasons and have been opened after delivery.
I. Conditions for the exercise of the right of withdrawal under art. 52 of the Consumer Code
The right of withdrawal is intended to be exercised correctly if the following conditions are fully met:
or within thirty (30) days after receiving the products, you will need to properly fill out and transmit the form that you find in the Post Sale area or, alternatively, send another explicit statement of your decision to withdraw from the contract also by letter recommended at the address of Via Corso Italia, 61, 84047 Capaccio Scalo (SA) or by telegram, fax, to the number +390828724450, to confirm, at your discretion;
products must not have been used, worn, washed or damaged;
or the identification tag must still be attached to the products;
or the products must be returned in their original wholepackaging;
products should not be damaged.
If you have complied with all the required conditions, Sorrentinoshop under art. 56 of the Consumer Code will refund you in full the price of the purchased products, except for any shipping, marking, gift packs and other additional expenses that you paid at the time of theorder. In case you decide to use a shipper other than the one indicated by Sorrentinoshop you will have to make the payment of the return expenses in any case. You will be contacted if your return cannot be accepted because it does not comply with the conditions above in the letters a), b), c), d) and e) of the previous paragraph. In this case, you can choose whether to accept the refund reduction, which will be communicated to you, due to the decrease in the value of the returned products, that is, whether to have the products purchased at your expense. If you refuse this Shipment Sorrentinoshop reserves the right to withhold the products and the amount indicated for the reduction of the refund, due to the decrease in the value of the returned products.
II. Time and refund methods
In accordance with art. 56, III paragraph of the Code of Consumption, only after Sorrentinoshop has received your return and checked that all the requirements have been met, you will receive an e-mail confirming the acceptance of the return and Sorrentinoshop will proceed to the refund, and if there is a decrease in the value of the returned products, you will receive an e-mail in which you will be notified of the amount deducted as a refund. Whatever payment method you use (Paypal/credit card, cash payment on delivery), the refund is activated by Sorrentinoshop as quickly as possible, and in any case within thirty (30) days from the date on which you became aware of the exercise of your right of withdrawal, once you have verified that the withdrawal has taken place in accordance with the above conditions.
The actual time to re-credit or return the sums you paid to purchase the products depends on the payment methods used:
or purchase via PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual refund on your credit card from your PayPal account depends on the institution that issued the card.
or cash payment on delivery: the refund takes place in the bank account you specify, so the refund time depends on the correctness of the data you enter and the credit institution where you switched on the account. In this case, the refund will not include any charges charged for the cash payment on delivery.
In the case of a gift, the sums will be refunded to the payment esrea.
If you wish, as an alternative to the refund to your PayPal account or the current account you indicated, at the time of the exercise of the Right to Withdrawal, you can choose to receive the refund through a voucher, in the form of a credit that will be displayed in your account on sorrentinoshop.com, of the same value as the
amounts being refunded and that can be used for future purchases from the sorrentinoshop.com site. The amount refunded will be credited when your return is accepted by the Seller and at the same time as the issuance of the credit you will receive an email confirming that it will also tell you its value. The credits will be used both in full and in part, depending on the value of the order and until exhaustion, to make purchases on the sorrentinoshop.com site.
III. Terms for product change
Only in somespecificcases, duly reported, as an alternative to the exercise of the right of withdrawal, you will have the opportunity to change the products purchased with others, instead of getting a refund of the relevant price.
The exchange request will be made within the following limits:
or may be the subject of exchange only those purchased products, for which this possibility will expressly be provided in the form in the Post Sale section;
or you can request the change of one or more products purchased only with products of the same model, with different sizes and/or colors.
or you can request the change of one or more products purchased within no more than thirty (30) working days from the date of their delivery, by filling out the form, to be sent electronically to Sorrentinoshop within that period.
or you can make a single exchange request for each product you purchase;
or the products for which you request the change must be returned to Sorrentinoshop in their original packaging and intact, unused, worn, washed or damaged, and the identification tag must still be attached.
or the products to be changed as part of a single order must be sent to Sorrentinoshop in a single shipment. Sorrentinoshop, in fact, reserves the right not to accept products of the same order, shipped for exchange at different times.
If all of the above conditions are correctly complied with, once you have completed and submitted the form containing your exchange request, Sorrentinoshop will take charge of the same replacement request by sending you a confirmation email to that effect End.
IV. Times and how to get the gearbox
After Sorrentinoshop has received the products you intend to change and check that all the requirements on display have been met, Sorrentinoshop will check the actual availability at its warehouses of the products in the size and/or color that you have selected.
If the product or products selected for the change are not available at its warehouses, Sorrentinoshop will not be able to comply with your exchange request and will therefore refund you the price of the product or products originally purchased and not replaceable, in accordance with
the Consumer Code and in accordance with the manner provided in section I and II of this policy in case the product or products selected for the change are available.
sorority will be available, Sorrentinoshop will be able to accept your exchange request and will then send you an email confirming that the replacement products have been shipped. The shipment will take place in this case within thirty (30) days from the date on which Sorrentinoshop will have become aware of your exchange request, once you have verified that it has taken place in accordance with the conditions above in section III of this policy. The shipping costs of the replacement products will be borne by Sorrentinoshop , which will choose its carrier.
NOTE OF THE ORIGINAL BOX - For shipment regarding a return, be sure to insert the shoes into the original box, then, the same box inside another box or a cardboard box (not an envelope) so that the original box is not damaged during transport.
The original box is, in fact, part of the product itself and if delivered to SorrentinoShop damaged (ES: laundry, crushed corners, broken in other parts, etc.) we may not forward the refund of the order. Also, do not use scotch to close the original box: even this would lead to no proceeding with the refund since the box will no longer be resold.
If the price of the purchased product is lower than the price of the product selected for the exchange, no refund will be given for the difference.
You will be contacted in the event that your exchange request cannot be accepted because it does not comply with the conditions set out in section III of this statement. In this case, you can choose to get back the products you intended to change at your expense. If you refuse this shipment, sorrentinoshop reserves the right to retain the products and if one of the hypotheses listed above in section I of this information occurs, it may also retain the amount corresponding to the purchase price of the products, or the amount indicated for the reduction of the refund, due to the decrease in value of the returned products.
The replacement product or products may be subject to subsequent return pursuant to art. 52 of the Consumer Code and in accordance with the previous Sections I and II.
V. Product identification card
All products put up for sale by Sorrentinoshop are equipped with an identification tag, which is an integral part of the good. We encourage you to try the product without removing the tag. We also remind you that, under art. 57, II paragraph, of the Code of Consumption, you will be responsible for the decrease in the value of the products returned to the Seller, resulting in the use of the products different from the one necessary to ascertain their nature, characteristics and operation.
VI. PRODUCT RETURN
Returns can be sent via the courier indicated by Sorrentinoshop, using the letter of prepaid car that will be sent to you by e-mail from the Customer Service, in case of first return of items worth 150 euros or more in Italy,as well asdefective items. This method will allow Sorrentinoshop to pay, on your behalf, the shipment and to check at all times where your package is located. In order to organize the collection of the products that you want to make contact the Customer Service. Alternatively, if you decide to use a different courier for the return of the products than the one indicated by Sorrentinoshop, you will in any case have to make the payment of the return costs in person and you will bear the responsibility in case of loss or damage of the products during transport.
The address to send the package to after receiving the confirmation email is:
ITALY:
SORRENTINO SALVATORE CALZATURE SRL
Course Italy 61
84047 Capaccio Hamlet Scalo (SA)
GERMANY:
SorrentinoSHOP c/o
SalesupplyDr.-Detlev-Karsten-Rohwedder-Str. 17
47228 Duisburg
FRANCE:
SorrentinoSHOP c/o
SALESUPPLY2D rue Georges Melies
78390 Bois d'Arcy
VII. Consumption Code
These Conditions for the exercise of the right of withdrawal, which are an integral part of the General Conditions of Sale, are regulated by Italian law and in particular by the Code of Consumption, Head I" "Consumer Rights in Contracts".
