Right of Withdrawal - Sorrentino Shop
  • Phone number: +39 0828 724450
  • Unmissable SALES up to 50%
  • 60 days to return orders placed by December 31st




Pursuant to art. 52 of Legislative Decree no. 206 of 6 September 2005 ("Consumer Code"), you have the right to withdraw from the contract signed with the Seller without penalty and without giving any reasons, within thirty (30) days from the day you received the products purchased on sorrentinoshop.com. Pursuant to art. 54 of the Consumer Code, the right of withdrawal may be exercised by filling in the appropriate form in the After-Sales section of the site. The Seller will send you confirmation by e-mail of receipt of the request for withdrawal. 

The first return for items with a value equal to or greater than €150 is free of charge for orders shipped in Italy.

In this case, the items must be shipped with the courier indicated by sorrentinoshop (BRT,GLS, TNT, DHL or UPS) using the prepaid waybill that will be provided by Customer Service via email. Returns subsequent to the first, as well as all returns with a value of less than € 150 and forming part of orders shipped outside Italy, are subject to the payment of shipping costs by the customer, except for defective items. 

Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded if you have purchased made-to-measure or customized products or sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery.

I. Conditions for exercising the right of withdrawal pursuant to art. 52 of the Consumer Code

The right of withdrawal is understood to be exercised correctly if the following conditions are fully met:

o within thirty (30) days of receipt of the products, you must correctly fill in and send the form that you find in the After Sales area or, alternatively, send another explicit declaration of your decision to withdraw from the contract also by registered letter to the address of Via Corso Italia, 61, 84047 Capaccio Scalo (SA) or by telegram, fax, at the number +390828724450 , to be confirmed, at your discretion;

o the products must not have been used, worn, washed or damaged;

o the identification tag must still be attached to the products;

o the products must be returned in their original undamaged packaging; 

o the products must not be damaged.

If you have complied with all the conditions required, sorrentinoshop in accordance with art. 56 of the Consumer Code will reimburse you in full the price of the products purchased, except for any shipping costs, cash on delivery, gift wrapping and other additional costs that you paid at the time of order. In the event that you decide to use a shipping agent other than the one indicated by sorrentinoshop, you will have to pay the return costs yourself. 

You will be contacted if your return cannot be accepted because it does not comply with the above conditions in letters a), b), c), d) and e) of the previous paragraph. In this case, you will be able to choose whether to accept the reduction of the refund, which will be communicated to you, due to the decrease in value of the returned products, or whether to return the purchased products at your own expense. 

In case you refuse this shipment, sorrentinoshop reserves the right to retain the products and the amount indicated for the reduction of the refund, due to the decrease in value of the returned products.

II. Time and method of refund

In accordance with art. 56, paragraph III of the Consumer Code, only after sorrentinoshop has received your return and checked that all requirements have been met, you will receive an e-mail confirming acceptance of the return and sorrentinoshop will proceed with the refund, and if it is found that there is a decrease in value of the returned products, you will receive an e-mail informing you of the amount deducted as a reduction of the refund and sorrentinoshop will proceed with the refund of the amount due. Whatever method of payment you use (Paypal/credit card, cash on delivery), the refund is activated by sorrentinoshop in the shortest possible time, and in any case within thirty (30) days from the date on which it became aware of the exercise of your right of withdrawal, once verified that the withdrawal has been made in accordance with the above conditions. 

The actual time for crediting or returning the sums paid by you for the purchase of products depends on the method of payment used:

or purchase through PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual refund to your credit card from your PayPal account depends on the institution that issued the card.

o cash payment on delivery